# Hush SMS support

Источник: https://hush-sms.com/en/support/
Обновлено: 2026-10-28

> How to contact Hush SMS support: Telegram @hush_support_team, the @HushSupportBot bot if Telegram blocks your first message, and support@hush-sms.com. What to include to get an answer faster.

We answer in Telegram and by email, in English or Russian. To help faster, say what happened and include the order number or your account ID.

In short

The fastest way is Telegram: [@hush_support_team](https://t.me/hush_support_team). If Telegram does not let you write first, use the bot [@HushSupportBot](https://t.me/HushSupportBot). By email, write to [support@hush-sms.com](mailto:support@hush-sms.com).

All three channels are run by Hush SMS support, so pick whichever suits you. Below: when each one fits and what to include so the issue is solved with the first message.

## Where to write

### Telegram

[@hush_support_team](https://t.me/hush_support_team): the main channel for questions about orders, rentals, the balance and the API.

### The bot, if Telegram blocks your message

Telegram's spam protection sometimes stops new accounts from writing first. Then message the bot [@HushSupportBot](https://t.me/HushSupportBot): it is Hush SMS support too.

### Email

[support@hush-sms.com](mailto:support@hush-sms.com): account deletion, questions about website top-ups, or if you simply prefer email.

A website account can only be deleted by a request from the email linked to it: that is how we know it comes from the owner. Include your account ID: it is in the web account under "Settings" → "Account".

## What to include

- what happened: the code did not arrive, the wrong code came, the platform rejects the number, a payment error;
- the order number or the phone number from the order, the service and the country;
- your account ID if the question is about the web account: it is under "Settings" → "Account";
- a screenshot of the error, if there is one.

## You may not need to write

An order waits for an SMS for 15 minutes. If no code arrives, the money returns to your balance automatically: you do not need to ask for a refund.

## Beware of fakes

Hush SMS support only writes from the contacts on this page. We never ask for your password, a code from an email or your API key, and we never ask you to send money to a third-party wallet.

Describe the problem and include the order number: the answer comes faster.

[Write in Telegram](https://t.me/hush_support_team)