In short
The fastest way is Telegram: @hush_support_team. If Telegram does not let you write first, use the bot @HushSupportBot. By email, write to support@hush-sms.com.
All three channels are run by Hush SMS support, so pick whichever suits you. Below: when each one fits and what to include so the issue is solved with the first message.
Where to write
Telegram
@hush_support_team: the main channel for questions about orders, rentals, the balance and the API.
The bot, if Telegram blocks your message
Telegram's spam protection sometimes stops new accounts from writing first. Then message the bot @HushSupportBot: it is Hush SMS support too.
support@hush-sms.com: account deletion, questions about website top-ups, or if you simply prefer email.
A website account can only be deleted by a request from the email linked to it: that is how we know it comes from the owner. Include your account ID: it is in the web account under "Settings" → "Account".
What to include
- what happened: the code did not arrive, the wrong code came, the platform rejects the number, a payment error;
- the order number or the phone number from the order, the service and the country;
- your account ID if the question is about the web account: it is under "Settings" → "Account";
- a screenshot of the error, if there is one.
You may not need to write
An order waits for an SMS for 15 minutes. If no code arrives, the money returns to your balance automatically: you do not need to ask for a refund.
Beware of fakes
Hush SMS support only writes from the contacts on this page. We never ask for your password, a code from an email or your API key, and we never ask you to send money to a third-party wallet.
Describe the problem and include the order number: the answer comes faster.
Write in Telegram